For your convenience, we have published the answers to many commonly asked questions. If you cannot find the answer to your question here, feel free to email the webmaster by clicking Here.
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I never received my Activation Email. How do I have the link resent?
Sometimes the link goes into your Junk Mail/ SPAM Folder. If you do not see the email in your inbox, check your Junk Mail or SPAM Mail Folder. If you still need to have the link resent, click here. |
How do I view the archives, I do not see a link for the Virtual Church?
The Virtual Church link is only visible to registered users. Once you login, you will see both the Virtual Church link and the Archived sermons. To login or register, you can click the red button located at the top of the page that says archived sermons login, then click create account and follow the instructions on the screen. |
Do I need to be a member of Enon to view the archived sermons?
No. To view archived sermons, you must first register as a Friend of Enon (Non-Member). After registering, you will have to login. Once you login, you will see both the archived sermons and the Virtual Church button. The Virtual Church button is not visible until you login. As a Friend of Enon, you have to make a donation to the church. You donation gives you full access to the Virtual Church for up to one year. After one year, you have to make another donation. A reminder email of expiration will be automatically sent to the registered email address 30 days prior to expiration. To get started, click the "be our Friend" Icon. |
Do I need to register to view the live streaming?
No, you do not need to register to view our live broadcast. Our live streaming service is broadcasted every Sunday starting at 10:00am Est. The live stream will automatically start at 10:00am. All you have to do is visit http://enontab.org. Our Live Stream has been moved to the home page. |
I tried to register online so I can view the past sermons. However, I received a message stating "invalid credentials had been entered." Can you please help me with the registration process?
Users usually have this problem because they have not validated their account. To register, you can click the link located at the top of the page that says archived sermons login, then click create account and follow the instructions on the screen. |
I am a registered member of Enon but I cannot login.
Users usually have this problem because they have not registered online. Enon members and friends must register online before they can log in. To register, you can click the link located at the top of the page that says archived sermons login, then click create account and follow the instructions on the screen. |
I made a donation to Enon but I never received my user id. How do I get my user id?
There are two ways for non member to donate. The first is via online donations and the second is as a Friend of Enon. If you make a non-Enon Member donation via the online donation link, you will not receive an user id. To receive a user id, you must register as a Friend of Enon. You can register as a Friend of Enon by clicking the link on the home page labeled, be our friend. |
I never received my userid after I registered. How do I obtain my userid?
Your userid will be email to the email address that you registered with. Some email account providers, especially AOL, will place the email in your junkmail or spam folder. Please check your junkmail or spam folders. If you still need to have the link resent, click here. |
I never received an email to activate my account. Can I login without activating my account?
No, you cannot login without activating your account. You can request that the mail be resent by clicking here. . If you do not see the email in your in-box, check your spam or junkmail folder for the activation email.
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I forgot my password. How do I retrieve my password?
You can retrieve your password by clicking the Forgot your password link on the member login Page. A link to reset your password will be emailed to the email address that you registered with. To get to the login page, click the red button "member login" located at the top right. |
Who do I contact when I have a technical issue with the web site?
You contact our web master. Our web site is outsourced to Cornerstone Web Services. You can contact them directly by sending an email to webmaster by clicking here. |
I tried to register but the system says my membership could not be verified. What does that mean?
Either you typed the incorrect member (envelope) number or you typed in the incorrect Biblical House or Deacon's Name. Please verify that this information is correct by calling the church office at 215-276-7200 and ask for Anita Coleman. Biblical Houses and Deacon Names are the common problem. Make sure you know which Biblical House you are in and/or your Deacon's name.
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I tried registering, verified my envelope number and biblical house/deacon with the church office and I still got a technical error "unable to verify information. What do I do next?
Perhaps you registered already using a different email address and you never activated your account. If you do not activate your account, you cannot login, you cannot reset your password and you cannot re-register using a different email address. You have to request an activate email be resent by clicking here.
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Why does the sermon keep stopping mid-stream?
You may have a bad connection. The streaming will stop if your computer is playing the sermons much faster than your internet connection can download it. The sermon will stop to try and buffer the stream; however, if your connection is bad, it may stop mid-stream. You can try pressing the stop button on the player, wait 15 to 20 seconds than press play. Also, keep in mind, streaming is not supported on dial-up. To get the best experience, you need high speed Internet. For more troubleshooting tips click here |
I can hear the sermon, but I cannot see it. How do I fix this?
This problem may be hardware related. Your computer may not have enough memory or it may have a slow processor. You will have to troubleshoot your computer to see where the problem lies. Click here for troubleshooting tips |
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I used to be able to login but I cannot login anymore. Can you please help?
If you are a Friend of Enon, your membership expires after one year. You will have to renew your membership before it expires. Enon Members do not have to renew their membership. As an Enon Member, perhaps you forgot your password or userid. Both can be retrieved or reset by clicking the Forgot your password link on the archived sermons login Page. A link to reset your password will be emailed to the email address that you registered with. Click the red button, member login, located at the top right.
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I am a member of Enon. I have a member number but I cannot login?
If you are a new member of Enon, you will not be able to login as a member of Enon until you receive the Right-hand of Fellowship. You have to register as a Friend of Enon, which requires a donation or you can wait until you receive the Right-hand of Fellowship. If you have received the right-hand of fellowship, you have to register. Click the red button, member login, located at the top right. Click, Create an account and follow the instruction provided.
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How often is the members database updated?
The database is updated once a month following baptism.
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While trying to view the live stream, I see a white box and I hear the worship but I cannot see it. What do I do?
This problem happens sometimes but not often. When it does happen, click the white box and the picture should appear. If not, you can refresh your screen by pressing the F5 Key if you have a PC or by pressing Command-R if you are using a Mac. For more troubleshooting tips click here |
While viewing the live service, my screen freezes. Can you help?
The problem is most likely related to your Internet connection. If you have a Cable Modem, you are competing with other users in your area. The more users in your area that sign on to the Internet at the same time as you, the bandwidth shrinks. You go to"speedtest.net" to test your connection speed. You are interested in the download speed. DSL users experience this problem as well but not as frequently. For DSL users, you need to contact your carrier to find out what speed you should be connecting to the Internet and then test your connection to see if you are connecting at that speed. If you are connecting at a speed lower than what your provider stated, you should contact them and let them know. For more troubleshooting tips click here |
